Last updated: November 17, 2024

At The Soap Factory, we respect your privacy and aim to provide you with relevant updates, event information, promotions, and news via SMS text messages.

By subscribing to our SMS services, you agree to the terms outlined in this policy. Please read the following carefully.

1. Consent

By opting into our SMS communication service, you provide express written consent to receive text messages from The Soap Factory at the phone number you provide. These messages may include event notifications, special promotions, and other marketing communications related to The Soap Factory.

2. Opt-In Process

You can opt into receiving SMS messages by:

• Entering your phone number on our website.
• Texting a keyword (e.g., “JOIN” or “NEWS”) to a designated short code.
• Signing up at events or through other promotional channels.

3. Opt-Out Process

You may opt out of receiving text messages from us at any time. To do so, simply reply to any SMS message with the word “STOP,” “UNSUBSCRIBE,” or “END.” After you opt out, you will receive a confirmation message indicating that you have been unsubscribed. If you wish to re-subscribe, you can opt in again at any time following the same process.

4. Message Frequency

By subscribing to our SMS service, you acknowledge that you may receive messages about upcoming events, promotions, or important announcements. The frequency of messages will vary depending on the events or promotions that we offer.

5. Data Privacy and Security

We respect your privacy and are committed to safeguarding your personal data. We will not share or sell your phone number to third parties without your consent. The information you provide will be used solely for communication about The Soap Factory’s events, promotions, and services.

6. Standard Message and Data Rates

Standard message and data rates from your mobile carrier may apply when you opt into SMS communications. You are responsible for any fees or charges from your wireless carrier for receiving these messages.

7. Eligibility

You must be at least 18 years old and reside in the United States to subscribe to our SMS service. By opting into our SMS service, you represent that you meet these eligibility requirements.

8. SMS Service Providers

We may use third-party service providers to facilitate the sending of SMS messages. These providers are required to comply with applicable laws and protect your data in accordance with our privacy policy.

9. Compliance with Laws

Our SMS marketing practices comply with the Telephone Consumer Protection Act (TCPA) and applicable regulations in the United States, including California’s Consumer Privacy Act (CCPA), and other relevant laws governing marketing communications.

10. Changes to the SMS Policy

We reserve the right to update this SMS policy at any time. Your continued participation in our SMS services after changes have been made constitutes your acceptance of those changes.

11. Contact Us

If you have any questions about our SMS marketing policy or wish to review, update, or request the deletion of your personal information, please contact us at:

• Email: [email protected]
• Address: 2995 Commercial St, San Diego, CA 92113

By consenting to receive SMS communications, you agree to the terms set forth in this policy.