Location & Transportation

2995 Commercial St, San Diego, CA 92113

Parking is limited to street parking only and available for free along all of the surrounding street curbs. Vendors are also required to park on the street.

Please schedule your drop off and pick up east of 30th Street on Commercial.  Do not have your driver stop anywhere near the front door of the venue located at the corner of 30th and Commercial.

Venue Information

Yes, with the purchase of any event ticket, you gain a 1 day membership access to the venue and you will be admitted to the venue during the event times.

  • Yes, a valid government issued ID such as a driver’s license or passport is required in order to consume alcohol at the venue. In some instances, events are stritcly 21+ and you will be required to show your ID prior entering the venue. *Please check the specific event you are attending to make sure you and your guests fit the age requirements.


  • If you are a foreign, you will need your passport with photo.
  • The Soap Factory is a cashless venue.
  • We accept Visa, MasterCard, Apple Pay, and Amex.

Reentry is not allowed.

The Soap Factory allows smoking in designated areas only. Please look for smoking area signage at the event or ask a security guard or event staff. If you smoke in prohibited areas, you will be asked to move to the smoking area. If our staff determines that a patron is not respecting our policies, we reserve the right to remove you from the venue.

Venue furniture is included with every rental. The Soap Factory has limited seating consisting of couches, chairs and benches. Please check the event you are attending for further information about seating.

Guests must be fully dressed in order to be admitted to the venue.

Backpacks are not allowed.  Additionally, The Soap Factory does not provide a coat or bag check at the venue. However, some clients may opt to offer this service. Please check your event page for more information.

  • Please email [email protected] for assistance.
  • Any items left at the venue will be held for a period of five (5) business days. If items are not claimed, The Soap Factory will dispose of the item.

Doors time vary on an event basis. Please check the event ticketing page or invite for more information.

End times vary but The Soap Factory has a hard curfew of 10:00 PM on all days. The Soap Factory Lounge has a hard curfew of 11:45 PM.

Cashless, Food, & Beverage

  • The Soap Factory is a cashless venue.
  • We accept Visa, MasterCard, Apple Pay, and Amex.

On event days, additional food vendors will be on site.

Please email [email protected] for assistance. Please note that your card will be cashed out at the end of the evening and a 20% service fee will be applied.

Tickets, Upgrades, & Refunds

Tickets may be purchased in advance by visiting our website www.soapfactoryevents.com

We strongly suggest purchasing your tickets in advance.  However, if tickets are available on the day of the show, they can be purchased on site using the QR code posted on the outside of the building.  There is not a box office available for direct sales.

  1. Please confirm the email you used to purchase the ticket and check your spam inbox.
  2. If you purchased tickets through TicketWeb, please contact TicketWeb if you do not receive your tickets within 48 hours before the event. Or have your ID available at the gate and request assistance from the ticketing manager.


        TicketWeb Email: [email protected] 

        Customer Service Line: 866 468 3399

Tickets are nonrefundable and nontransferable. All sales are final. Events are rain or shine. No refunds will be issued for any reason whatsoever unless a show is canceled. In this case, ticket buyers will receive an email within 24 hours of the cancellation with information regarding refunds.

All tickets are distributed via email.

  1. Your tickets will be sent to you via email, all you need to do is present the barcode (or QR code) on your mobile device. Please make sure the brightness is up on your screen and that we can see the entire code for scanning.  You can also print your tickets if that is your preference.

Note: Multiple tickets are emailed in separate PDF attachments.

We strongly recommend that you only purchase tickets from an authorized vendor or source. If you buy a ticket from an unauthorized vendor or source, we cannot, and will not, guarantee that it is a valid ticket. The Soap Factory nor TicketWeb is not responsible for any counterfeit tickets and cannot provide support for any third-party purchases.

You can opt to upgrade your ticket if an upgrade is available for the event you are attending. Additional charges may apply for ticket upgrades.

You are not required to purchase tickets for children under the age of 12.

*Please ensure the event is all ages before purchasing your tickets.*

Security & ADA Accommodations

Attendees and belongings are subject to search. For ticketed events, there is a bag check, a handheld wand metal detector screening and an ID check for all patrons entering the venue.

Security staff is located at all entrances/exits/emergency exits and are roaming within the venue to assist in maintaining order. If you have any questions or need assistance with a complication, please alert any of the security staff on site.

The Soap Factory is equipped to accommodate all ADA needs. If you require specific accommodations, please email [email protected] for assistance.

Paramedics are staffed on a show-by-show basis and are thus not present at all shows. If you experience an emergency that requires medical attention please contact the closest security guard or venue staff for assistance or dial 911.

Prohibited Items

  • Outside food or drink (exception for documented medical needs).
  • Cans, coolers, bottles, glass containers.
  • Drugs and drug paraphernalia.
  • Professional photo and video cameras and equipment, and audio recording devices.
  • Weapons, firearms, pocket knives, fireworks or explosives.
  • Skateboards, motorized vehicles, bicycles.
  • Drones.
  • Umbrellas.
  • CamelBacks/bladders.
  • Lawn Chairs.
  • Laser pointers.
  • Selfie sticks.
  • Chalk, markers, sharpies.
  • Stickers, flyers, solicitations.
  • Glitter, confetti, and sand.

If the event is all ages, you can bring a stroller. Please check the event page for more information or email us at [email protected]

Guests are not allowed to bring a chair to the venue. If you are in need of a chair due to a medical condition, please email [email protected] for assistance.

Under no condition does The Soap Factory allow crowd surfing or moshing. Doing so will result in immediate expulsion from the venue.